Q: How should I look after my fresh flowers?
A: Your flowers will be supplied as fresh as fresh can be. To maximise the enjoyment of your flowers, please ensure that they are displayed in a clean container, and placed away from drafts, direct sunlight, hot radiators and ripening fruit. Please ensure the water is changed every couple of days, and after three or four days the base of the stems can be recut to maximise longevity.
Q: How long will my flowers last?
A: As each species has different traits, you will find that some last longer than others, so it’s worth going over them daily to remove faded blooms. Whilst your flowers should last a week or so, it is important to remember that they may not last as long as supermarket or flown-in flowers, which have probably been intensively grown, refrigerated, and treated with chemicals at the expense of other traits and wildlife. Local, sustainably grown British flowers should be appreciated for their ephemeral beauty, seasonality and delicacy. You may well encounter a
‘free’ bug or two…for which I make no apology!
Q: How should I look after my dried flowers?
A: Your dried flowers may look robust, but they can be brittle and stems can break easily, so please handle with care. They should be displayed away from sources of moisture and out of direct sunlight (which can fade their colours). Whilst the beauty of dried flowers is that they can be very long lasting, after a while they may attract dust, in which case they can be gently dusted, or vacuumed on a low setting.
Q: What if I have particular requirements (flower types/colours etc.)?
A: Please send us a message through the contact form to discuss your ideas.
Frequently Asked Questions
Delivery
All prices include free delivery within a 3-mile radius of May Hill. Delivery 6-10 miles from GL17 0NJ = £10, then an additional £1/mile for anywhere over 10 miles.
To allow picking and conditioning of the flowers, deliveries are usually made in the afternoons/early evenings. I make deliveries on Fridays, Saturdays or Sundays. Wherever possible, I require a minimum of 2 days' notice for orders.
Please use the contacts page to discuss delivery options and costs outside these days/times (e.g., for a special occasion) or further afield, and I’ll do my best to accommodate your needs. We may also be able to post confetti, dried flower posies, wreaths and flower crowns - contact us for details.
If you have ordered fresh flowers and there is a possibility that you won’t be at home, please ensure that you supply a clean waterfilled bucket in a shady place where flowers can be left.
Terms and Conditions
-
Whist we make every effort to meet your requests, we are at the mercy of the weather and growing conditions and cannot guarantee availability, or particular colours or flower types. The photos on this site are for illustrative purposes only, and should not be relied upon.
-
Wedding orders; After consultation, a 10% non-returnable deposit is required to secure the date. Full balance due 7 days before the date of the wedding'
-
For other orders, we require a minimum of 2 days’ notice for fresh flowers.
-
On receipt of your flowers, please follow the care advice shown under FAQ’s. If you will be out when your flowers are due to be delivered, please leave a clean bucket of water in clear site for the flowers to be placed in.
-
Whilst we make every effort to supply top quality flowers, if you are unhappy in any way, please contact us.
-
We strongly recommend to keep the flowers out of reach of children and please note that some can cause a sensitive skin reaction, may have sharp thorns or may have pollen from stamens that can stain any material it comes into contact with. May Hill Flowers recommend wearing gloves if you are unsure and cannot be held responsible to be held accountable for any allergic reactions from foliage, flowers or their pollen, injuries or harm caused by handling our flowers.
-
All orders and subscription requests received are subject to acceptance by May Hill Flowers and we reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.
-
To place an order we require your name, email address, payment details and the details of the order. To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. You do not need to create an account with us, but we will store the details of your order on our systems in order to process this. Once an order has been successfully placed and accepted, we'll send you an order confirmation email to the email address entered during the checkout process. If you do not receive an email, please contact mayhillflowers@gmail.com. Please remember that we value your privacy and will never lease, rent or sell your private information. During the checkout process, we ask for the following personal information:
-
A) Customer's email address We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. Please ensure that email addresses are accurate.
-
B) Customer's full name and address
-
C) Customer's telephone number We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues
-
D) Recipient's full name and address We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate.
-